XST crashes & websupport denies access

Sorry for the uninteresting post, but I was trying my Altera design in
ISE 8.1i and XST crashed immediately with
  FATAL_ERROR:Xst:Portability/export/Port_main.h:127:1.16 - This
application has discovered an exceptional condition from which it
cannot recover.  Process will terminate etc.

I tried to file a WebSupport case, but I can kind of understand the
previous rant thread here as it is a really frustrating experience; I
even tried resetting my password, but the login system doesn't give me
access (this happens for both firefox and IE).

Xilinx should probably look into this seriously as I'm sure that most
would just give up and not report the bugs.

I the meantime, if someone from Xilinx cares about this bug, please
contact me directly (tommy-xilinx (at) numba-tu.com).

All the best,
Tommy